Privacy Policy

5. Third-Party Services

We use various third-party services to help us operate our business and website effectively. These services may collect, process, and store your information according to their own privacy policies.

Analytics and Tracking

Additional Third-Party Services

• Payment Processors: We use secure third-party payment processors to handle transactions. We do not store complete payment information on our servers.
• Email Service Providers: We use email service providers to communicate with you and send marketing communications if you've opted in.
• CRM Systems: We use customer relationship management systems to manage our client relationships and service history.
• Cloud Storage Providers: We use cloud storage services to store data securely.

Each of these third-party services has its own privacy policy governing how they handle your data. We encourage you to review their privacy policies for more information about their data practices.

6. Data Sharing and Transfers

Webhooks and Data Transmission

We use webhooks and other data transmission methods to transfer data between systems and services to improve our operations and service quality. This may include:

• Sending form submissions to our CRM system
• Transmitting booking information to our scheduling system
• Sharing customer feedback with appropriate team members
• Integrating with dispatch and logistics systems

All data transmissions are performed with appropriate security measures to protect your information.

Who We Share Your Information With

We may share your information with the following entities:

• Service Providers: Third-party vendors who perform services on our behalf, such as website hosting, email delivery, analytics, payment processing
• Business Partners: Partners we work with to provide complementary services (for example, when coordinating with building management for access)
• Legal Authorities: When required by law, court order, or governmental regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset

7. Data Storage and Security

How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information:

• Secure Socket Layer (SSL) technology for secure data transmission
• Encrypted storage of sensitive information
• Regular security assessments and updates
• Access controls limiting data access to authorized personnel only
• Regular data backups to prevent data loss

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Legal obligations we are subject to
• Whether retention is advisable considering our legal position (for example, regarding applicable statutes of limitations, litigation, or regulatory investigations)

International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside, where our servers and service providers are located. These countries may have different data protection laws than your country of residence.

If we transfer your information to other countries, we will take appropriate measures to protect your information in accordance with this Privacy Policy and applicable law.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Control Rights

• Right to Access: You can request copies of your personal information that we hold
• Right to Rectification: You can ask us to correct inaccurate information or complete incomplete information
• Right to Erasure: You can ask us to delete your personal information in certain circumstances
• Right to Restriction: You can ask us to restrict the processing of your information in certain circumstances
• Right to Data Portability: You can ask us to transfer your information to another organization or directly to you
• Right to Object: You can object to our processing of your personal information in certain circumstances

Marketing Preferences

You have the right to opt out of marketing communications we send you at any time. You can exercise this right by clicking on the "unsubscribe" or "opt-out" link in the marketing emails we send you, or by contacting us using the details provided below.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.

Please note that we may ask you to verify your identity before responding to such requests, and in some cases, we may have legitimate grounds to decline your request as permitted by applicable laws.

9. Cookies Policy

What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

How We Use Cookies

We use cookies and similar technologies for various purposes, including:

• Essential Cookies: These are necessary for the website to function properly
• Functionality Cookies: These remember your preferences and settings
• Analytics Cookies: These help us understand how visitors interact with our website
• Advertising Cookies: These are used to deliver relevant advertisements and track campaign performance

Third-Party Cookies

We also allow certain third parties to place cookies on your device when you visit our website. These third parties include:

• Google Analytics (analytics)
• Meta/Facebook Pixel (advertising and analytics)
• Microsoft Clarity (user experience analysis)

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can typically find these settings in the "options" or "preferences" menu of your browser. You can also delete cookies that have already been set.

Please note that if you choose to disable cookies, certain features of our website may not function properly.

10. Children's Privacy

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information from our systems.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the changes.

For significant changes that materially affect your rights or how we use your personal information, we will provide a more prominent notice, such as an email notification.

12. Contact Us