Terms of Service

5. Pricing and Payment

Service Quotes

Quotes for our Services are based on the information provided by you and are valid for 30 days unless otherwise specified. The final price may be adjusted if:

• The actual scope of work differs from what was initially described
• Additional services are requested during the job
• Unforeseen circumstances arise that require additional time, labor, or materials
• Access issues or site conditions cause delays or require additional equipment

Payment Terms

Payment terms vary by service type and project size:

• Standard Services: 50% deposit required at booking, with the remaining balance due upon completion
• Large Commercial Projects: Custom payment schedules will be outlined in your service agreement
• Rush or Emergency Services: Payment in full may be required before service delivery

We accept major credit cards, electronic bank transfers, and business checks (for established business clients only). All payments are processed through secure third-party payment processors.

Late Payments

Payments not received by the due date may incur a late fee of 1.5% per month (or the maximum rate permitted by law, if lower). For commercial clients, we reserve the right to place a lien on equipment for unpaid services in accordance with applicable laws.

6. User Responsibilities and Conduct

Your Responsibilities

When using our Services, you agree to:

• Provide accurate and complete information about the equipment to be moved, installed, or stored
• Ensure clear access to the equipment and sufficient space for our team to work safely
• Secure necessary permits, authorizations, or approvals required for the service
• Inform us of any special handling requirements or fragile components
• Be present or have an authorized representative available during service delivery (if required)
• Disclose any potential hazards or obstacles that may affect service delivery

Prohibited Conduct

You agree not to:

• Request services for equipment that is illegal, unsafe, or hazardous
• Misrepresent the nature or specifications of equipment to be serviced
• Harass, intimidate, or mistreat our staff or representatives
• Interfere with our team's ability to perform services safely and efficiently
• Violate any applicable laws or regulations related to the services requested

7. Insurance and Liability

Our Insurance Coverage

FitMovers123 maintains comprehensive commercial liability insurance and cargo insurance to protect against damage to equipment and property during service delivery. Upon request, we can provide a Certificate of Insurance (COI) for your records or to satisfy building management requirements.

Liability Limitations

Our liability is limited to direct damages caused by our negligence during service delivery. We are not liable for:

• Pre-existing damage or defects in equipment
• Normal wear and tear during proper use of equipment
• Damage resulting from improper installation or use prior to our services
• Consequential, incidental, or indirect damages, including loss of use or business interruption
• Damage resulting from inaccurate information provided by you
• Damage caused by third parties not under our control

Claims Process

If damage occurs during service delivery, you must:

1. Document the damage with photos
2. Notify us in writing within 48 hours of service completion
3. Provide reasonable access for our representatives to inspect the damage
4. Cooperate with our claims process

Claims submitted after 48 hours or without proper documentation may be denied.

8. Service Guarantee

Our Commitment to Quality

We stand behind our work and are committed to delivering high-quality services. If you're not satisfied with our services, please let us know within 72 hours of service completion, and we will work with you to address the issue.

Remedies

If we fail to meet our service standards, we may, at our discretion:

• Return to correct any issues at no additional cost
• Provide a partial refund based on the nature and extent of the issue
• Offer credit toward future services

This guarantee is limited to issues directly related to our service delivery and does not cover damage covered under our insurance policy or issues arising from causes beyond our control.

9. Intellectual Property

Our Intellectual Property

All content on our website, including text, graphics, logos, images, videos, and software, is the property of FitMovers123 or our licensors and is protected by copyright, trademark, and other intellectual property laws.

Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our website and its content for personal, non-commercial purposes related to inquiring about or using our services.

Restrictions

You may not:

• Reproduce, distribute, modify, or create derivative works of our content
• Use our content for commercial purposes without our express written consent
• Remove any copyright, trademark, or other proprietary notices from our content
• Use our content in a way that suggests an association with our brand or endorsement by us

10. Indemnification

You agree to indemnify, defend, and hold harmless FitMovers123, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses, including without limitation reasonable legal and accounting fees, arising out of or in any way connected with:

• Your breach of these Terms
• Your improper use of our Services
• Your violation of any third-party right, including without limitation any intellectual property right, privacy right, or property right
• Any claim that your actions caused harm to a third party

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims.

11. Termination

Termination by You

You may stop using our Services at any time. If you have scheduled services that haven't been delivered, our cancellation policy will apply.

Termination by FitMovers123

We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms.

We may also terminate or suspend your access if:

• You fail to pay for services as agreed
• You engage in abusive or threatening behavior toward our staff
• You repeatedly cancel scheduled services
• You provide false or misleading information

Effect of Termination

Upon termination, your right to use our Services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including without limitation ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

12. Changes to Terms

We reserve the right to modify these Terms at any time. If we make changes, we will post the updated Terms on our website and update the "Last Updated" date at the top of this page.

Your continued use of our Services after any changes to these Terms constitutes your acceptance of the changes. If you do not agree to the new Terms, you must stop using our Services.

For significant changes that materially affect your rights or obligations, we will provide a more prominent notice, such as an email notification to the address associated with your account (if applicable).

13. Dispute Resolution

Informal Resolution

Before filing a claim against FitMovers123, you agree to try to resolve the dispute informally by contacting us. We'll try to resolve the dispute by contacting you via email. If we can't resolve the dispute within 30 days, you or FitMovers123 may begin formal proceedings.

Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms, including the breach, termination, or validity thereof, shall be finally settled by arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted by one arbitrator, in English, and in New York, NY, USA.

Exceptions

Nothing in these Terms will be deemed to waive, preclude, or otherwise limit the right of either party to:

• Bring an individual action in small claims court
• Pursue enforcement actions through applicable federal, state, or local agencies
• Seek injunctive relief in a court of law

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without giving effect to any principles of conflicts of law.

14. Contact Us